Support

a solution from ICS

Worldwide:
+1 904 493 1697
USA:
+1 855 648 0415
ANZ:
+61 (0)3 8652 1933
UK:
+44 (0) 1977 630 272
Support Hours:
08:30 to 17:30   Mon - Fri
Production Critical:
Calls are answered 24/7
Response:
Review Priorities Below
Response Priority Response Description Response Time Response Effort
1. Production Critical * Unable to perform production work and
a workaround is not possible
1 Hour Continuous
2. High Priority A major software function is inoperable,
but production work can continue
4 Hours ASAP
3. Medium Priority Functionality is impacted but is not
seriously impacting operations or schedules
12 Hours Reasonable Effort
* Production critical issues should be called-in (not emailed) and these calls are answered 24/7

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