Worldwide:
+1 904 493 1697
USA:
+1 855 648 0415
+1 904 493 1697
USA:
+1 855 648 0415
ANZ:
+61 (0)3 8652 1933
UK:
+44 (0) 1977 630 272
+61 (0)3 8652 1933
UK:
+44 (0) 1977 630 272
Support Hours:
08:30 to 17:30 Mon - Fri
08:30 to 17:30 Mon - Fri
Production Critical:
Calls are answered 24/7
Calls are answered 24/7
Response:
Review Priorities Below
Review Priorities Below
| Response Priority | Response Description | Response Time | Response Effort |
|---|---|---|---|
| 1. Production Critical * |
Unable to perform production work and
a workaround is not possible |
1 Hour | Continuous |
| 2. High Priority |
A major software function is inoperable,
but production work can continue |
4 Hours | ASAP |
| 3. Medium Priority |
Functionality is impacted but is not
seriously impacting operations or schedules |
12 Hours | Reasonable Effort |
RF-SMART for E1 Documents