RF-SMART Support

Worldwide:
+1 904 493 1697

USA:
+1 855 648 0415

ANZ:
+61 (0)3 8652 1933

UK:
+44 (0) 1977 630 272

Support Hours:
08:30 to 17:30 Mon - Fri

Production Critical:
Calls are answered 24/7

Worldwide:
helpdesk@rfsmart.com

Response:
Review Priorities Below

Response Priority	Response Description	Response Time	Response Effort
1. Production Critical *	Unable to perform production work and a workaround is not possible	1 Hour	Continuous
2. High Priority	A major software function is inoperable, but production work can continue	4 Hours	ASAP
3. Medium Priority	Functionality is impacted but is not seriously impacting operations or schedules	12 Hours	Reasonable Effort

* Production critical issues should be called-in (not emailed) and these calls are answered 24/7